{"id":19,"date":"2026-10-27T16:21:13","date_gmt":"2026-10-27T16:21:13","guid":{"rendered":"https:\/\/ergalion.com\/faq\/"},"modified":"2026-10-27T16:21:13","modified_gmt":"2026-10-27T16:21:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/ergalion.com\/el\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently asked questions<\/p>

How can we<\/span> help you?<\/span><\/h1>

Answers to the questions we hear most. Can\u2019t find what you are looking for? Write to us.<\/p><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ<\/p>

Everything<\/span> you wanted to ask.<\/span><\/h2><\/div>Contact Us<\/span><\/svg><\/a><\/div>
What is Ergalion?<\/span><\/svg><\/summary>

Ergalion is a cloud system for managing tools and equipment. You see which tool is where, who has it, what condition it is in and when it needs maintenance, from the web and from the iPhone and Android apps.<\/p><\/div><\/details>

Do I need special hardware or GPS trackers?<\/span><\/svg><\/summary>

No. Ergalion prints QR labels on any printer, on A4 sheets or single labels, and it also works with the barcodes your equipment already has. Your team scans them with the phone camera.<\/p><\/div><\/details>

Can I import my existing spreadsheet?<\/span><\/svg><\/summary>

Yes. Upload an Excel or CSV file, match its columns to Ergalion\u2019s fields and check the preview, which shows any errors before anything is saved.<\/p><\/div><\/details>

Is there a mobile app?<\/span><\/svg><\/summary>

Yes, native apps for iPhone and Android with camera scanning, check-out and check-in, transfers, requests, audits and notifications. Until they reach your app store, the web app works in any phone browser.<\/p><\/div><\/details>

How much does it cost?<\/span><\/svg><\/summary>

Ergalion is free to try, with no credit card. We are finalising simple, fair plans based on the size of your company. Contact us and we will find the right one for you.<\/p><\/div><\/details>

Can my team use it in Greek?<\/span><\/svg><\/summary>

Yes. Every user chooses English or Greek, and emails and notifications arrive in each person\u2019s own language.<\/p><\/div><\/details>

Who can see and do what?<\/span><\/svg><\/summary>

There are five roles: owner, admin, manager, field user and viewer. Managers add tools and check them out to anyone, field users handle the tools they hold and send requests, and viewers see the catalog and reports.<\/p><\/div><\/details>

Can one person work for more than one company?<\/span><\/svg><\/summary>

Yes. One login can belong to several companies, each with its own role, and switching takes one tap. The companies\u2019 data always stays separate.<\/p><\/div><\/details>

What happens when a tool is overdue?<\/span><\/svg><\/summary>

It is marked as overdue from midnight local time on its return date, and both the person holding it and the managers are notified.<\/p><\/div><\/details>

Can I track consumables like screws, cable or discs?<\/span><\/svg><\/summary>

Yes. Consumables have a quantity per location and a minimum stock. When stock drops below it, you get an alert.<\/p><\/div><\/details>

How do maintenance and inspections work?<\/span><\/svg><\/summary>

You set inspections that repeat, for example every six months, and Ergalion reminds you before they are due. Repairs are logged with cost, supplier and attachments, so each tool has its full service history.<\/p><\/div><\/details>

Is my data safe?<\/span><\/svg><\/summary>

Connections are encrypted, every company\u2019s data is kept separate, there are backups every night to a separate location, and an activity log records every change.<\/p><\/div><\/details>

Can I export my data?<\/span><\/svg><\/summary>

Yes, at any time, to CSV, Excel or PDF. Your data belongs to you.<\/p><\/div><\/details>

Which currency and time zone does it use?<\/span><\/svg><\/summary>

Your company picks its currency and time zone when it signs up, and locations can have their own time zone. Dates and amounts appear in each user\u2019s local format.<\/p><\/div><\/details>

Do you help us get started?<\/span><\/svg><\/summary>

Yes. We can help you import your tools, set up locations and roles, and show your team how to scan. Just get in touch.<\/p><\/div><\/details><\/div><\/div>